How can we help you today?
Account & KYC
Account setup, ID verification, passkey 2FA reset, security settings.
Browse FAQs →Deposits & Withdrawals
Bank card deposits, wire transfers, crypto tx hash confirmation times.
Browse FAQs →Trading & Orders
Limit/Market orders, order cancellations, slippage tolerance, P2P escrow.
Browse FAQs →Security & Safety
Anti-phishing code setup, YubiKey setup, suspicious login alerts.
Browse FAQs →Frequently Asked Questions
View All FAQs (7) →How long does ID verification (KYC) take?
Most automated verification requests are processed within 5 to 15 minutes. Manual review may take up to 24 hours.
What are the deposit fees for bank cards?
Bank card deposits carry a 0% platform fee for VIP members, and 1.5% standard fee for card processing networks.
How do I set up 2-Factor Authentication (2FA)?
Navigate to Security Settings in your account dashboard and scan the QR code with Google Authenticator or your hardware YubiKey.
What happens if a P2P seller does not release crypto?
Our 24/7 automated escrow lock holds the funds. Submit proof of payment to open a dispute and our support team will resolve it within 1 hour.
Still need assistance?
Our 24/7 customer support team is ready to answer your questions.